Quality Compliance Analyst
Groveport, OH Groveport, OH Full-time Full-time $48,000 - $52,000 a year $48,000 - $52,000 a year 8 days ago 8 days ago 8 days ago Position:
Quality Compliance Analyst
Job Description:
Forward Air, Inc.
is looking for a self-motivated individual to join the Quality team as a Quality Compliance Analyst.
This position is responsible for providing value added service to our customers in addition to support local terminal operation through education and auditing to include but not limited to knowledge, technical support, and quality of service in a timely manner.
Participate with enhancing our customer's shipping experience by maintaining and improving on established quality, and compliance standards.
Core Duties &
Responsibilities:
Create, analyze, monitor and distribute metrics/KPI's to field in conjunction with trend analysis overview Investigate issues to identify root cause, identify appropriate corrective action, provide recommendation, and ensure resolution with managers Collaborate with team members to resolve traces and assist in prevention of potential lost freight and claims Support, participate and suggest process improvement activities and maintain established company quality standards Review standard processes, procedures, and systems to ensure continuous improvement Observe, partner, and learn methods to educate, enhance performance, and recognize performance in our operations, identifying opportunities to increase productivity, ensure safety, maintain compliance to mitigate claims exposure Maintain users for E-learning and perform administrator functions Report daily activities to field location Maintain a clean and safe working environment Possible travel up to 5% Other duties and tasks as assigned Requirements:
High school diploma or college degree in business or equivalent work experience preferred Strong work ethic and quality improvement orientation Ability to carry out assigned task to their completion and meet deadlines Strong working knowledge of Microsoft office products; Excel, Word and PowerPoint Tableau and Oracleapplications a plus Collaborative/team player with abilities to create a positive work environment Prior logistics, inventory, and/or operations experience preferred Strong verbal and personal communication skills Forklift and general freight handling knowledge are a plus Skills:
Ideal candidate will possess a can do attitude with a will do work ethic Must have the ability to work in a fast-paced environment Strong interpersonal skills; ability to build trust and rapport and effectively communicate with co-workers, employees and customers Forward Air is an Equal Opportunity employer.
Job Type:
Full-time Pay:
$48,000.
00 - $52,000.
00 per year
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Work setting:
In-person Ability to commute/relocate:
Groveport, OH:
Reliably commute or planning to relocate before starting work (Preferred) Work Location:
In person Forward Air, Inc.
is looking for a self-motivated individual to join the Quality team as a Quality Compliance Analyst.
This position is responsible for providing value added service to our customers in addition to support local terminal operation through education and auditing to include but not limited to knowledge, technical support, and quality of service in a timely manner.
Participate with enhancing our customer's shipping experience by maintaining and improving on established quality, and compliance standards.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Quality Compliance Analyst
Job Description:
Forward Air, Inc.
is looking for a self-motivated individual to join the Quality team as a Quality Compliance Analyst.
This position is responsible for providing value added service to our customers in addition to support local terminal operation through education and auditing to include but not limited to knowledge, technical support, and quality of service in a timely manner.
Participate with enhancing our customer's shipping experience by maintaining and improving on established quality, and compliance standards.
Core Duties &
Responsibilities:
Create, analyze, monitor and distribute metrics/KPI's to field in conjunction with trend analysis overview Investigate issues to identify root cause, identify appropriate corrective action, provide recommendation, and ensure resolution with managers Collaborate with team members to resolve traces and assist in prevention of potential lost freight and claims Support, participate and suggest process improvement activities and maintain established company quality standards Review standard processes, procedures, and systems to ensure continuous improvement Observe, partner, and learn methods to educate, enhance performance, and recognize performance in our operations, identifying opportunities to increase productivity, ensure safety, maintain compliance to mitigate claims exposure Maintain users for E-learning and perform administrator functions Report daily activities to field location Maintain a clean and safe working environment Possible travel up to 5% Other duties and tasks as assigned Requirements:
High school diploma or college degree in business or equivalent work experience preferred Strong work ethic and quality improvement orientation Ability to carry out assigned task to their completion and meet deadlines Strong working knowledge of Microsoft office products; Excel, Word and PowerPoint Tableau and Oracleapplications a plus Collaborative/team player with abilities to create a positive work environment Prior logistics, inventory, and/or operations experience preferred Strong verbal and personal communication skills Forklift and general freight handling knowledge are a plus Skills:
Ideal candidate will possess a can do attitude with a will do work ethic Must have the ability to work in a fast-paced environment Strong interpersonal skills; ability to build trust and rapport and effectively communicate with co-workers, employees and customers Forward Air is an Equal Opportunity employer.
Job Type:
Full-time Pay:
$48,000.
00 - $52,000.
00 per year
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Work setting:
In-person Ability to commute/relocate:
Groveport, OH:
Reliably commute or planning to relocate before starting work (Preferred) Work Location:
In person Forward Air, Inc.
is looking for a self-motivated individual to join the Quality team as a Quality Compliance Analyst.
This position is responsible for providing value added service to our customers in addition to support local terminal operation through education and auditing to include but not limited to knowledge, technical support, and quality of service in a timely manner.
Participate with enhancing our customer's shipping experience by maintaining and improving on established quality, and compliance standards.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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