Customer Service Representative
4.
5 Groveport, OH Groveport, OH Full-time Full-time $17 an hour $17 an hour 22 hours ago 22 hours ago 22 hours ago Now seeking Customer Service Representative for 1st Shift position in Groveport area!
Benefits:
Monday - Friday only 1st Shift - 9:
00 am to 5:
30 pm Temp to Hire Weekly Pay Health Insurance, Dental Insurance, Vision Insurance, Life Insurance Paid Time Off Referral Program Pay:
$17.
00 per hour Location:
Groveport, Ohio 43125 Job
Responsibilities:
Provide accurate, friendly customer service in a timely fashion.
Respond to a minimum of 160 tickets a day.
Triage issues and respond appropriately to issues of greater importance.
Facilitate business development and client referral goals by actively cross-selling and referring customers.
Handle customer inquiries and complaints by providing appropriate solutions, troubleshooting and alternatives including but not limited to warrant.
Communicate any trending issues or problems to team.
Documenting order fulfillment KPIs.
Troubleshoot problems with shipments, products, and ordering.
Monitor order and return flow.
Follow communication procedures, guidelines, and policies.
Advise consumers on return process for defective claims and assist with processing eligible replacements.
Provide feedback to the upper management regarding incoming consumer contacts and provide recommendations on how to improve moving forward.
Qualifications:
Must have GED or High School Diploma 1-2 years of experience of Customer Service experience using phone, email, and chat in and e-commerce company is a plus.
Strong customer service and office administrative skills and proficiency with Microsoft office applications required.
Ability to handle challenging customer interactions via chat or email.
Job Type:
Full-time Pay:
$17.
00 per hour
Benefits:
Dental insurance Health insurance Paid time off Referral program Vision insurance Shift:
Day shift Morning shift Weekly day range:
Monday to Friday No weekends Work setting:
In-person Education:
High school or equivalent (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Groveport, OH Groveport, OH Full-time Full-time $17 an hour $17 an hour 22 hours ago 22 hours ago 22 hours ago Now seeking Customer Service Representative for 1st Shift position in Groveport area!
Benefits:
Monday - Friday only 1st Shift - 9:
00 am to 5:
30 pm Temp to Hire Weekly Pay Health Insurance, Dental Insurance, Vision Insurance, Life Insurance Paid Time Off Referral Program Pay:
$17.
00 per hour Location:
Groveport, Ohio 43125 Job
Responsibilities:
Provide accurate, friendly customer service in a timely fashion.
Respond to a minimum of 160 tickets a day.
Triage issues and respond appropriately to issues of greater importance.
Facilitate business development and client referral goals by actively cross-selling and referring customers.
Handle customer inquiries and complaints by providing appropriate solutions, troubleshooting and alternatives including but not limited to warrant.
Communicate any trending issues or problems to team.
Documenting order fulfillment KPIs.
Troubleshoot problems with shipments, products, and ordering.
Monitor order and return flow.
Follow communication procedures, guidelines, and policies.
Advise consumers on return process for defective claims and assist with processing eligible replacements.
Provide feedback to the upper management regarding incoming consumer contacts and provide recommendations on how to improve moving forward.
Qualifications:
Must have GED or High School Diploma 1-2 years of experience of Customer Service experience using phone, email, and chat in and e-commerce company is a plus.
Strong customer service and office administrative skills and proficiency with Microsoft office applications required.
Ability to handle challenging customer interactions via chat or email.
Job Type:
Full-time Pay:
$17.
00 per hour
Benefits:
Dental insurance Health insurance Paid time off Referral program Vision insurance Shift:
Day shift Morning shift Weekly day range:
Monday to Friday No weekends Work setting:
In-person Education:
High school or equivalent (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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