Operations Administrative Assistant - Ehrlich

Operations Administrative Assistant
Be the first contact to help resolve customer's pest concerns. Our Administrative Assistants are courteous, knowledgeable and empathetic to the caller's anxieties over these pest concerns and make the customers feel confident that their concerns will be handled promptly and professionally. In addition to being our customers first contact, Administration Assistants will be supporting Sales professionals, Office management and Service Technicians
We expect our Administrative Assistants to:
Maintain good customer relations both on the phone and in person
Gather information from customers to help identify and solve problems
Set sales appointments for new customers
Answer billing questions and work with client websites
Make Collection Calls
Complete general clerical duties as assigned
Work as a team with Service and Sales representatives
Smile while talking on the phone
Keep track of relevant information and record keeping for Service Centers (i.e. technician hours, vacations, etc...)
Work with - Visio Maps, Sales Proposals, Monthly Supply Orders and Sharepoint
Generate Equipment Maps using Visio
Prepare sales proposals, Log Books, and other customer-generated information
Enter new accounts, contracts, and cancellations into database
Create job tickets for technicians
Enter and track Monthly Supply Orders for technicians
Create Trending Reports using company database
Provide accurate record keeping of technician licenses, work hours, vacations, etc.
Answer phone in a professional manner; record all pertinent information
Dispatch customer service requests to appropriate technician
Make collection calls and resolve billing issues
Order and track monthly office supplies
Utilize appropriate office equipment (copier, binder, etc.)
Organize daily tasks and work area
We are looking for someone with at least 3-5 years of Administrative Experience and Customer Service experience, as well as knowledge of Excel, Outlook and Word.
We offer excellent pay, 401k, profit sharing, medical, dental, vision, life and disability plans.
Responsibilities..Additional InformationWe are Proudly an Equal Opportunity Employer!EOE AA M/F/Vet/Disability Link to Federal employment poster:http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf Pay Transparency Nondiscrimination Provisionhttps://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf

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