Operations Systems Manager

Warehouse Management System (WMS) - Understands the WMS database structure. - Performs advanced configuration of the WMS. - Understands system-specific coding language. - Lead sector initiatives to improve WMS functionality. Business Analytics - Coordinates and conducts (as applicable) the collection and analysis of systems and operational data. Provides recommendations to improve efficiency of operations. - Investigates discrepancies and assists in the design of procedures to reduce/eliminate site impact. - Coordinate feasibility analyses on processes and equipment, which includes the calculation of cost/benefit, identification of business impacts, and the proposing of solutions. - Interfaces with the Operations Team to review procedures and maximize site or network efficiencies. - Possesses an advanced knowledge of SQL o Writes advanced queries to include use of sub-queries o Performs basic query optimization, indexing, and pivoting - Possesses an advanced knowledge of Microsoft Excel o Uses advanced functionality (e.g. HLOOKUP, Pivot Tables, Arrays) o Records macros and manipulates VBA code - Identifies requirements, creates, runs, and manipulates site management and/or customer reports. - Identifies requirements, develops, and implements analytical tools that identify areas for improving service levels, reducing costs, and enhancing operations. Reviews analytical tools that others develop. Warehouse Activities - Fully comprehends warehouse activities and dependencies to design and implement warehouse processes and workflows. - Interfaces with the Operations Team to review operating procedures and maximize system efficiencies. - Contributes to, reviews, and edits the Cost Model. - Contributes to, reviews, and edits a warehouse layout with respect to the Cost Model and Customer Profile. Technical Support - Serves as site or network liaison for internal and external systems-related groups. - Coordinates technical support for site or network operations and systems. - Serves as site or network lead for systems implementations and modifications. - Interfaces with the Customer to identify and resolve systems issues and maximize productivity. - Understands and can execute all site level DHL system change control processes. - Ability to develop and execute test plans and project plans. Interpersonal Skills and Knowledge - Interfaces with the Customer and Operations Team as required. - Plans, develops, resources, and delivers training. - Possesses significant experience training others. - Effectively communicates purpose, prioritizes and delegates work. - Plans and coordinates site or network initiatives. - Mentors Operations Systems Analysts and Senior Operations Systems Analysts. - Ability to grow, develop and train others in operations systems. - Delivers internal and Customer-facing presentations. - Establishes working relationships with DHL Supply Chain functional teams. - Utilizes Sector-based systems resources.
- Bachelor?s degree in business, transportation, logistics, or 5+ years of related experience. - Four or greater (4+) years of transportation or logistics experience.- Four or greater (4+) years of experience in a similar role. - Strong desire and ability to manage others.- Strong ability to plan and coordinate activities and initiatives.- Strong organizational, time-management, and project management skills. - Demonstrated ability to train others. - Strong computer skills, with particular focus on spreadsheet, database, and word processing software. - Strong analytical skills. - Expert at writing SQL queries.- Strong problem solving skills.- Expert knowledge of logistics and/or transportation operations. - Ability to operate with little supervision. - General knowledge of site technology and/or site reporting tools (Oracle, MYSQL, SQL Servers, web development languages, etc.). - Ability to use the on-site WMS.

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