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Call Center Representative Inbound

Do you enjoy communicating with people on the phone and providing great customer service?
We're looking for customer service representatives to join our team at a clothing apparel call center in Groveport, Oh. 43125.
All positions, are temp to hire opportunities, with a casual work environment.
Peak Pay rates are now in effect! You will earn an additional $2 on the hour!
After December 29th peak pay ends and the hourly rate returns to $11.75-$12.10 per hour.
Responsibilities:
The Customer Service Representative is responsible for resolving customer complaints, inquiries or requests using appropriate resources. This individual is responsible for using analytical ability and judgment in evaluating customer accounts in order to resolve all issues to the satisfaction of the customer. This individual may also perform sales or support functions when necessary to meet the objectives of the call center.
-Resolve customer complaints, inquiries or request. This may include handling difficult situations and irate customers
-Perform sales or support functions as necessary to provide individualized customer service of a high-standard professional level
-Adjust customer accounts to accurately reflect the decisions made to resolve customer inquiries in accordance with department procedures
-Perform data entry functions
-Review and update all provided reference materials to maintain comprehensive understanding of policies and procedures
-Identify and communicate to management significant trends in customer inquiries
-Perform additional duties as assigned
Working hours: 8:00 AM - 4:30 PM
Skills:
--Customer satisfaction skills including written communication skills
--Good reading comprehension and problem solving skills
--Efficient keyboarding/data entry skills
--Ability to multi task and change focus frequently
--Ability to handle diverse people
--Commitment to delivering service that exceeds our customer's expectations
--Excellent attendance and punctuality
--Ability to maintain professionalism
--Must be available to work weekend
Education:
High School
Experience:
Entry Level
Qualifications:
Previous call center, and/or customer service experience is preferred.
All candidates, will need to submit to a pre-employment background.
For immediate consideration, please apply now or contact
Jeanette Blair
Email: jeanette.blair@randstadusa.com
Call: (614)497-1762
Text: (614) 835-7043
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Salary: $13.75 - 14.15 per hour + none




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