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Technical Support Representative

Responsibilities
  • Respond promptly to customer needs and inquiries for service or assistance by telephone, on-line network, and mail.
  • Receive calls from service professionals to assist with troubleshooting water treatment equipment.
  • Provide product specification information.
  • Provide reference numbers to ensure warranty coverage on equipment/parts.
  • Train new and existing technicians on water treatment products.
  • Assist customers with sizing of water treatment equipment.
  • Help maintain and update training content and media for new and existing products.
  • Refer callers to distributors for purchase of equipment, replacement parts, and service.
  • Document caller, product information, and nature of the call.
  • Other responsibilities may be assigned as necessary.

Qualifications

  • Associates degree
  • Experience in customer service, training, or related functions preferred
  • Familiarity with water treatment preferred
  • Excellent communication skills; verbal and written
  • Demonstrate strong troubleshooting and problem-solving skills
  • Good typing/keyboarding skills
  • Basic computer skills
  • Plumbing experience is helpful
  • Must be willing to travel domestically and internationally

Education

Associate Degree



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