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Customer Service Representative

Job Description

Trillium Staffing is now seeking Customer Service Representatives!

The Customer Service Representative role has responsibility for the Support of TechData customers. This role is responsible for answering inbound calls and responding to customer escalations. When appropriate, the CSR II is responsible for validating customer entitlements. Through a series of scripted, interactive questions and/or decision tree steps, the CSR II captures customer contact and issue information, drives a series of end-user actions and/or responses, and either resolves the issue or prepares the issue for escalation. The CSR II is responsible for documenting his or her actions in the ticketing system. This role requires experience in coordinating activities with multiple teams, which include technical, parts and logistics. Principal Responsibilities/Job Level Specifications: Applies general knowledge of the organization, job content, practices and procedures. Has acquired the knowledge and skills necessary to be proficient in all aspects of job. Performs functions moderately complex in nature and recognizes the need to apply various methods to accomplish tasks. Work is performed independently under minimal supervision except for new assignments. Sets priorities for performing work and managing time to complete tasks. Interacts with peers and direct management. Some exchange of information with other internal departments or work groups is required to perform role. Responds to inquiries, expedites critical orders, communicates dispositions, researches and resolves problems, and researches orders. May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit issues, support to sales team and external customers. Candidates will work 4, 10 hour days which may include one day during the weekend. Hours are 7am-8pm and the pay rate is $16 per hour. If you re interested, please apply today!

Qualifications

2+ years of previous experience High School Diploma or equivalent Ability to pass pre-employment screenings



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